Heavy Machine shoes are shipped around the world from our Taipei, Taiwan offices. If the item you order is available, you should receive in 3-7 days for 2011/2012 collection after order confirmation. For 2010 collection, as it is hand-made by order, your Heavy Machine shoes will arrive in 10-14 days. Please understand that we do not ship during the weekend or holidays.
We ship worldwide! Shipping cost is FREE.
We ship using EMS. (Express Mail Service) with tracking number to make sure that the parcel finally arrives in your hands.
If a pair of Heavy Machine
shoes is out of stock, you will see "out of stock’ next to the price. If
you have your eyes on a particular design, and it’s out of stock…just email us:
firstname.lastname@example.org and we can check if there will be any restock anytime soon.
We take Visa, Mastercard,
Discover, AMEX as well as payment through Paypal or Google Check-out.
Heavy Machine has a 14 day return policy for return/exchange, please email us at email@example.com to process the return/exchange.
For international customers, if you would like to exchange or return the shoes,please cover the shipping cost and send back the shoes by your preferred method. For return, we will refund you within 48 hours after we receive the return shoes.
For Taiwan customers, we allow 1 time exchange. For both return and exchange, shipping cost will be covered by us.
(Final Sale Item is excluded for free exchange)
Not necessary. For new customers, please choose "login as guest" after clicking checkout.
Sign up only comes after you complete your purchase on the THANK YOU page to save you the trouble at the very beginning.
Easy! Just email us at: firstname.lastname@example.org