What is the procedure for return and exchange?
1. heavy machine has a 14 day return policy for return/exchange, please email us at firstname.lastname@example.org to process the return/exchange. however, final sale item is not applicable for exchange nor return.
2.for international customers outside taiwan, if you would like to exchange or return the product(s),unless the product(s) are faulty or not as described, you will be responsible for the cost of returning the product(s). (also, a kind reminder, final sale item is not applicable for exchange nor return.) for return, we will refund you within 7 days after we receive the product(s). for taiwan customers, we allow 1 time exchange without shipping cost.
3.you must return the product(s), together with the branded shoe bags and shoe box.
4.we refund you on the credit card or debit card used by you to pay.