HOW QUICKLY WILL I GET MY ORDER ?

heavy machine shoes are shipped around the world from our taipei, taiwan office. If the item you order is available, you should receive in 3-7 days . if is custom-made by order(which is indicated in product description), your heavy machine shoes will arrive in 10-14 days. please understand that we do not ship during the weekend or holidays.

HOW MUCH IS SHIPPING ?

we ship worldwide! shipping cost is free.

we ship using ems.(express mail service) with tracking number to make sure that the parcel finally arrives in your hands.

What kind of payment options do you take?

we take visa, mastercard, discover, amex as well as payment through paypal. there is no need to have paypal account.
 
for customers who don’t have paypal account, don’t worry, just press the sentence “don’t have a paypal account?” on checkout page, it will lead you directly to credit card payment page without
creating an account on paypal.

What is the procedure for return and exchange?

1. heavy machine products has a 14 day return policy for return/exchange for different styles and sizes, please email us at info@heavymachinedesign.com to process return/exchange.
 
2. please keep product(s) in original condition. please note that products that are damaged or worn will not be applicable for returns/exchanges.
 
3. final sale item is not applicable for exchange but can be returned in condition of unfit size or defects.
 
4. for customers in taiwan, exchanges/ returns are free of charge.
 
5. for international customers outside taiwan, exchanged product(s) will be shipped to you free of charge. for return, you will be responsible for the cost of returning the product(s).
 
6. you must return the product(s), together with branded shoe bags and shoe box.
 
7. we refund you on the credit card or debit card used by you to pay within 7 days upon receiving the returned product (s).

how do i use coupon code?

at my cart (checkout page), enter your coupon code into the box next to “apply coupon”, and press
“checkout”, your coupon code will be applied to your total payment.

What if I have further questions?

just email us at info@heavymachinedesign.com, we’d be happy to help !